Which sign languages can I choose?
Use the flag button on Home to open the sign-language settings. Choose American Sign Language (ASL), Australian Sign Language (Auslan), British Sign Language (BSL), Hong Kong Sign Language (HKSL) or New Zealand Sign Language (NZSL). These are different sign languages. The sample signs and additional packs depend on the language selected.
Is all the content free?
The app includes sample signs so you can try its features. Additional signing packs are offered as in-app purchases in Unlock Signs. Check the pack description and Apple's purchase confirmation before buying. A pack for one sign language does not automatically include packs for every other language.
How do I restore a signing pack I already bought?
- Check that the sign language selected in the app matches your pack.
- Connect to the internet and check that Media & Purchases uses the Apple Account used for the original purchase.
- Open Unlock Signs and complete the parental gate.
- Choose Restore All Purchases and follow the prompts.
- Allow any required content download to finish, then return to Watch Signs.
Restoring an eligible existing non-consumable purchase does not buy it again. If a purchase screen shows a price when you expected a restore, cancel it and contact support. Apple's restore-purchases guidance has further troubleshooting steps.
My pack is missing or a download did not finish
Check your selected sign language, internet connection and available device storage. Reopen Unlock Signs and use Restore All Purchases. If the app offers a retry or re-download option, follow that prompt. Keep the app open while downloading. If it fails again, note the exact message and contact support.
Keep the app installed while we investigate. Deleting it can remove custom flashcard photos, favourites and downloaded content. Restoring a purchase does not restore personal photos that were stored only in the app.
No signing packs appear in Unlock Signs
Check internet access, reopen the shop and try again later if the connection is temporarily unavailable. Review any device restrictions on in-app purchases. Contact support if the list remains empty; include the device model, iOS or iPadOS version and the time of the problem.
Why can I see a sign but hear no sound?
Raise the media volume while a sign is playing. Review the app's voice and sound settings, including Mute. Check whether audio is being sent to Bluetooth headphones or another output. Try replaying the sign. If the problem continues, tell support which sign, language and voice setting you selected.
How do I use my own flashcard photo?
Open a flashcard and use its camera button to choose an available camera or photo-library option. Allow access if you want to use that feature. You can review the app's camera and photo permissions in Settings. Custom flashcard images are saved in the app on that device. Contact support before deleting the app if you want to preserve them.
Can my child buy a pack?
Unlock Signs is protected by a parental gate. You can also manage purchase permissions and restrictions using Apple's device and family settings. A parental gate does not replace those controls.
Can I request a refund?
Apple handles billing for App Store purchases. Visit Report a Problem to ask Apple about refund eligibility.
What should I include when contacting support?
Include the app version, device model, iOS or iPadOS version, selected sign language, pack name and exact error message. For a download problem, include the approximate time and time zone. Remove personal information from screenshots. Do not send passwords, verification codes, payment-card details or private child photos.
